Privacy policy

Last updated 11 October 2026

Headwind Planner is a trip-planning app for people who tow caravans and drive motorhomes in Australia. It's run by a small Australian business based in Queensland. This policy explains what information the app and this website collect, why, and what we do with it. We've written it in plain English.

The short version

• We collect only what the app needs to work: your email address if you make an account, and the rig and trip details you choose to save.
• We don't sell your information, and we don't show ads.
• Your location is only used when you ask for it, to find things near you or plan from where you are.
• You can ask us to delete your account and everything saved with it at any time.

What we collect

If you use the app without an account: your trip, rig and settings are saved only on your device, in your browser's storage. We don't receive them.

If you sign in: we keep your email address, and a copy of your saved rig, current trip, settings and named trips, so they appear on all your devices. We also keep a record of your plan (free, free trial or Pro) and when it started.

When you plan a trip: the towns you type, the route, and points along it are sent to the weather, mapping, routing and place-search services listed below, so they can send back forecasts, the route, fuel stations and rest areas. These requests go through our own server, which doesn't keep a record of who asked for what beyond short-term technical logs and usage limits.

Your location: if you tap "Near me" or allow the app to find you, your phone shares your location with the app. It's used to show places near you and to set your trip start. If you're signed in and choose "a town I pick" or "a spot on the map", that place is saved with your settings. We don't track your location in the background.

Forms on this website: if you join the founding-member list or send us a message, we keep your name, email address, and the answers or message you send.

Problem reports: if something goes wrong in the app (for example a sign-in code isn't accepted, or a service doesn't answer), the app sends us a short report so we can fix it: what went wrong, which screen you were on, the app version, your device and browser type, the time, and your account email if you're signed in. If you use "Report a problem", we also receive what you type and the email you give us. Reports never include passwords or your location. We keep them for 90 days.

Agreeing to these terms: when you sign in, we record that you agreed to our Terms of use and this Privacy policy, which version, and when.

Payments: Pro subscriptions are paid through Google Play. Google handles your payment details; we never see or store your card. Google tells us whether your subscription is active.

Why we use it

• To run the app: plan trips, save your rig and trips, and sign you in.
• To manage your free trial and subscription.
• To answer your messages, and to email founding members about the launch and their price.
• To keep the service safe and working, for example limiting how many requests one person can make.

We won't send you marketing emails unless you've asked to hear from us, and every email lets you unsubscribe.

Who we share it with

We use these services to run Headwind Planner. They only receive what they need to do their job:

• Supabase: stores accounts, saved rigs, trips and plans, website form entries and problem reports.
• Cloudflare: hosts the website and app, runs our server (which passes requests to the data services below and receives website forms), and manages our domain.
• Resend: sends sign-in emails, and problem alerts to us.
• Open-Meteo (weather), OpenStreetMap services including OSRM, Photon and Overpass (routes, places and fuel stations), and Esri (map images). Official rest area, dump point and State Forest campsite lists from Transport for NSW, Queensland Transport and Main Roads, and the Victorian Government are stored in our own database, so looking them up sends nothing to those departments. We may change to similar paid providers before launch and will update this list.
• Google: Google Play subscriptions, and the Google Fonts used on this website.

Some of these companies store or process information outside Australia, including in the United States, Europe and Asia. We choose providers that protect personal information to a high standard. We'll also share information if the law requires it.

How long we keep it

We keep your account information while you have an account. If you ask us to delete your account, we delete your email address and everything saved with it within 30 days, except anything we must keep by law (for example, records of payments). Website form messages are kept for up to two years, or until you ask us to delete them.

Your choices

• Use the app without an account, and nothing leaves your device except the trip requests above.
• Sign out at any time from the Account screen.
• Ask us for a copy of what we hold about you, to correct it, or to delete your account, using the contact form on our home page. We'll respond within 30 days.
• Clear saved details on your device from the bottom of the trip screen.

Children

Headwind Planner is designed for adults planning road trips. It isn't aimed at children, and we don't knowingly collect information from anyone under 16.

Security

All connections to the app and this website are encrypted. Each person's saved information can only be read by their own account. No system is perfectly secure, so if we ever learn of a breach that's likely to cause serious harm, we'll tell the people affected and the Office of the Australian Information Commissioner, as required.

Changes and contact

If we change this policy, we'll update the date at the top and, for important changes, tell signed-in users in the app. Questions or complaints: use the contact form on our home page. If you're not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.